Frequently Asked Questions – MuseumArtsStore.com
Ordering & Account
Q: How do I place an order?
A: Browse our collection, add items to your cart, and proceed to checkout. You may check out as a guest or create an account for faster future purchases.
Q: Can I modify or cancel my order?
A: Requests must be made within 1 hour of purchase. Contact us immediately via the Order Support form for assistance.
Q: Is my payment secure?
A: Yes, all transactions are encrypted using SSL technology. We accept major credit cards, PayPal, and Apple Pay.
Shipping & Delivery
Q: How long does shipping take?
A: Most orders ship within 3–5 business days. Delivery times vary:
- Standard (U.S.): 3–7 business days
- Express (U.S.): 2–3 business days
- International: 7–21 business days
Q: Do you offer free shipping?
A: Yes, on U.S. orders over $75. Exclusions apply (e.g., oversized items).
Q: How do I track my order?
A: A tracking link will be emailed once your order ships. Allow 24 hours for updates.
Returns & Exchanges
Q: What’s your return policy?
A: Unused items in original packaging may be returned within 30 days. Final sale items are non-returnable.
Q: How do I start a return?
A: Visit our Returns Portal to generate a prepaid label (U.S. only). International returns require customer-paid shipping.
Q: When will I get my refund?
A: Refunds process within 5–10 business days after we receive your return.
Products & Care
Q: Are product colors accurate online?
A: Colors may vary slightly due to screen settings. Refer to detailed descriptions for material details.
Q: How do I clean/care for my item?
A: Care instructions are included with your order or listed on the product page.
Q: Do you sell authentic museum reproductions?
A: Yes, all items are officially licensed reproductions or inspired designs.
Technical Support
Q: I forgot my password. How do I reset it?
A: Click “Forgot Password” on the login page to receive reset instructions via email.
Q: Why isn’t my promo code working?
A: Codes may be expired, require a minimum purchase, or exclude certain items. Check terms at checkout.
Customer Service
Q: How do I contact you?
A: Use our Contact Form for inquiries. Responses typically within 24–48 hours.
Q: Do you offer gift wrapping?
A: Yes! Select the option at checkout for a small fee.