Shipping & Returns – MuseumArtsStore.com
Shipping Information
We strive to process and ship all orders within 3–5 business days (excluding weekends and holidays). Delivery times vary based on your location and shipping method selected at checkout.
Domestic Shipping (U.S.)
- Standard Shipping (3–7 business days): Calculated at checkout
- Express Shipping (2–3 business days): Available for an additional fee
- Free Shipping: On orders over $75 (continental U.S. only)
International Shipping
We ship to select countries worldwide. International orders may be subject to:
- Longer transit times (7–21 business days)
- Customs fees, duties, or taxes (customer responsibility)
- Carrier delays beyond our control
Order Tracking
Once your order ships, you’ll receive a confirmation email with tracking information. Please allow 24 hours for tracking updates to appear in the carrier’s system.
Undeliverable Packages
If a package is returned as undeliverable, we will contact you using your order details. Additional shipping fees may apply for reshipment.
Returns & Exchanges
We accept returns within 30 days of delivery for most items.
Return Eligibility
- Items must be unused, in original packaging, and include all tags
- Proof of purchase required
- Final sale items (marked at checkout) cannot be returned
How to Return
- Initiate your return via our Returns Portal
- Print the prepaid return label (U.S. only)
- Securely pack and ship the item back
Refunds
- Refunds are issued to the original payment method
- Processing time: 5–10 business days after we receive your return
- Original shipping fees are non-refundable
Exchanges
Exchanges are subject to availability. Contact us before returning your item to confirm stock.
Damaged or Defective Items
Please notify us within 7 days of delivery. Include photos of the issue for faster resolution.